Multi-Channel Returns Processing
Whether your customer’s return is generated online, in a store or over the phone, SMS has the knowledge, technology, processes, and team to retrieve, receive and adequately process every order.
RMA Processing and Reconciliation
SMS matches the RMA to the exact device upon receipt, to ensure every device in quickly processed and your customers get the turn-around time or credit they expect.
Sorting & Triage
We protect your customers and you, by ensuring the correct device is returned and condition and packaging is documented to route to the right point to maximize your assets.
Trade in and Warranty Replacement Service
Turn your returns into a growth engine for your business.
Defective Inventory Management
Our services include Defective Inventory Management, Supply Management, Repair and Refurbishment. Maximizing the Re-use options for your business.
Refurbishment and Harvest
Avoid New Equipment Purchases by letting us harvest and refurbish for reuse
Automated Screening
In the world of high-tech reverse logistics, eliminating manned touch time reduces costs and improves process repeatability.
Value Added Services
SMS can provide FAI, Testing, Grading, Sampling & Reconfiguration Services customized to your requirement.
Spare Part Fulfillment
With the most stringent security & environmental requirements to best in class inventory control processes, we have the experience, processes, and technology to ensure your assets are ready to use when your customers need them.
HUB Warehousing & Distribution
You expect quick delivery and full visibility, tracking every step of the process. SMS has the in house capability to deliver solutions for complex projects and offer turnkey solutions from assembly or configuration through delivery.
Pick Pack & Kitting
SMS has the technology, processes, and team to pick, kit, and ship any order within the defined shipping window. Custom Kitting Services.
Fulfillment and Order Management
SMS delivers Order Accuracy and On time Shipping, while supporting multiple fulfillment channels your business needs.
E Commerce, Direct, Bulk and Critical Services
Packaging and Postponement Solutions
Our solutions enable additional value upstream and downstream in the supply chain. Optimized dynamic packaging and personalization give the best execution all the way through to fulfillment.
Freight Management
SMS has the team, tools and experience to oversee and managing the delivery of your products and goods. All modes / Including Specialized and International Service
Forward Stocking Locations Management
SMS has the team, experience and technology to manage your FLS needs and maximizing the fill rate of critical orders to keep your customers happy.
Control Tower
SMS control tower enables our customers to monitor movement and turn-around time for critical repair and deployment activities. Dedicated team and tools to keep you informed with dashboards, reports, and critical alerts to ensure timely action and contingencies.
Strategic Procurement
Our global team of supply chain professionals leverage our procurement network and technology to overcome the challenges of parts planning, procurement.
Dynamic Inventory Models
VMI, SMI & Consignment Models
Raw Material, WIP, MRO, FG & Packaging Materials.
Inventory Return or Replacement
Return to Vendor, Parts Reclamation, Spare Parts Sourcing
Inventory Optimization
SMS can optimizing your replenishment cycle with demand forecast planning and predictive tools
Customized Support
Data Insights
Fast Issue Resolution
Unified Knowledge Base
Auto Receiving
Warehouse Order Picking Automation
Test Automation Systems
