SMS Global Service Centers

We continue to expand our services by adding customer support centers. We are powered by the ingenuity of our people, our adherence to repeatable, effective processes and deployment of critical technologies to serve our customers.

Service & Recycling Business Group World HQ / Taiwan Service Center

SMS InfoComm is the world wide brand for the SRBG and our leadership is based in Taipei City.
Depot center, carry-in and on-site service throughout Taiwan. We provide server and storage on site services, IT equipment reselling, RTV and computing and handheld devices repairs.

SMS Americas HQ / USA Service HUB

We have been operating in Texas since 1996 and in Grapevine since 2005 and providing logistics, parts distribution, repair & refurbishment to leading electronics and ICT companies. We partner with our clients to deliver unique service solutions leveraging our state-of-the-art technology, advanced engineering expertise, and our record of consistent, successful innovation.

Lewisville Texas / USA Return Hub & Refurbishment

We have been operating in Texas since 1996 and in Grapevine since 2005 and providing logistics, parts distribution, repair & refurbishment to leading electronics and ICT companies. We partner with our clients to deliver unique service solutions leveraging our state-of-the-art technology, advanced engineering expertise, and our record of consistent, successful innovation.

Santa Clara California

SMS operates a dedicated facility in Silicon Valley delivering customized support in accordance to rapidly evolving technology and deployment.

McKinney Texas / Wistron Greentech

Established in 2012, our Texas facility provides asset recovery, e-waste management, and recycling services for its partners with emphasis on proper downstream regulatory compliance, secure processing, and risk mitigation. Our partner industries include Aviation, Telecom, Healthcare, Government, IT, and Manufacturing.

Mexico City Mexico

We have been operating in Mexico since 2011 as a regional high volume repair center and a service hub where we provide whole units repair, forward & reverse logistics services, spare parts fulfillment, material planning, storage and end-customer care.

Toronto Canada

We have been operating in Canada since 2014 and providing logistics, parts distribution, repair & refurbishment to leading electronics and ICT companies.
Located in Vaughan, Ontario Canada, we are at a very convenient location: 2 min from a major highway and it is at the end of the subway line. It is just north of the biggest city in Canada, Toronto.

Sao Paulo Brasil

We have been operating in Barueri (Sao Paulo) since 2010, as a repair center and warehouse hub where we provide logistics services, spare parts fulfillment, RMA management, ASP management for a range of ICT products.

EMEA HQ / EU Service Center BRNO Czech Republic

We have been operating in Brno since 2007 as a EMEA high volume repair center and a service hub where we provide RMA/ASC management, reverse logistics, warehousing, logistics services, spare parts fulfillment, etc.

Istanbul Turkey

We have been operating in Istanbul since 2010 as a regional high-volume repair center and a service hub where we provide logistics services, spare parts fulfillment, RMA/ASC management, etc.

Bangalore India

We started our operations in Bangalore from 2009 as a High-Volume Regional Repair Center for our Global customers. Went on the expand with Spare Parts fulfillment, Warranty Redemption, RMA & RTV Management, Finished Good’s Final Assembly, Smartphone Repair and other Service Solutions to cater to customers’ need.

Singapore

We are established in 2008 to better serve our Global-brand customers in Southeast Asia. We provide One-Stop solutions for full range of high-valued After-Sales services and Spare Parts Supply Chain, including spare parts forecasting, procurement, warehousing, forward & reverse logistics, engineering, whole unit repair, management of customer care center, board level repair and so on.

Chiba Japan

We have over 20 years’ experience in ICT service field in Japan. Located in between Narita & Haneda airports, we provide logistics services, spare parts fulfillment, import/export service, VMI management, Whole Unit Repair, kitting/RMA management, etc.

Subic Bay Philippines

We have been operating in Philippines since 1995 as a Global Repair Center and spare parts management where we provide PCBA repair, whole unit refurbish, FRU testing and screening, LCD touch panel repair, engineering change rework, RMA/RTV order management, parts planning, warehouse logistics, spare parts distribution, etc.

Kunshan China

We have been operating in Kunshan since 2008 as a high-volume repair center and a service hub in China, we provide logistics services, spare parts sales, spare parts fulfillment (planning, procurement and distribution), whole unit and spare parts repair and after-sales services for customers related to the electronic industry.

WAM Kunshan China

Wistron Advanced Materials was integrated into the Service and recycling Business Group in 2024. It was originally established in 2012. It is a key resource for our Circular Economy Solutions as a Plastics Compounder, provide modified plastics with color customization, especially PCR. Material Chemistry: ABS/HIPS/PC/PC-ABS/PC-PET/PBT-PET